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log in problem (W30079)

Posted: March 4th, 2013, 9:02 am
by R.Igrek
Good morning,

I have had to reset my password for the second or third time. Not that I am using the wrong password each time. The system does not recognize the same password twice obligating me to request resetting each time I have to log in.

Please let me know if you can help.

Thank you.

Richard

Re: log in problem (W30079)

Posted: March 5th, 2013, 2:01 pm
by Krysta Ketcheson
Hi Richard,

I'm sorry to hear that you are having trouble logging in!

The issue may be something with your password. When you reset your password the password that is given to you is temporary. After logging into your account with the password provided you must change your password to something that will be permanent. This should make it so that you no longer have to reset your password in the future unless you forget the password you set :)

I hope this helps! If you have any other questions you can contact us at the school and we would be happy to help :)

Krysta Ketcheson
Student Support Manager

info@winghill.com
1-613-749-8248
1-800-267-1829 (US and Canada)
0800-066-4734 (UK)
1800-358-931 (Australia)
0800-451-979 (NZ)