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URGENT! MY DISC WONT WORK!!!

Posted: July 9th, 2013, 2:26 am
by AshleighTippett
I cant get a hold of the School, and my orientation to professional makeup application DVD WONT WORK!!!!
Im soooo upset - and Im not even sure why it wont work?
Does someone else have a copy, or a version they can email me or something? IM SO UPSET! :(
Plllleeeeaaassseeeeeeeee

Re: URGENT! MY DISC WONT WORK!!!

Posted: July 9th, 2013, 10:32 am
by Jaime Williams
Hi AshleighTippett,

I am so sorry to hear that you are having trouble viewing your DVD! Are the other ones working alright?

We can certainly send out new DVDs if this is the case. Just let us know which ones are working and which ones are not. :)

If you ever need to get in touch with the school, we are available on Mondays from 10am to 3pm, and Tuesdays through Fridays from 12am (midnight) to 3pm.

Also, if you could e-mail us at the school with an updated phone number that would be wonderful, as the phone number we have on file for you seems to be incorrect. Our e-mail address is info@qcmakeupacademy.com.

We look forward to hearing from you soon!

Best Regards,

Jaime
Student Support Specialist
info@qcmakeupacademy.com

Re: URGENT! MY DISC WONT WORK!!!

Posted: July 9th, 2013, 5:22 pm
by AshleighTippett
Hi Jaime -

I called the school, and was given an email for Joanne, I think. I'm not sure if my email sent though? Lol
I checked through the other DVDs and they seem to be fine. Just that one.
I apologise for the phone number - You guys possibly had my home #.. but we haven't had a phone for a week. lol.
Could I pretty please be sent out a new Orientation DVD? finally got my laptop sorted to get some work done,
then the disc wouldn't work! Argh! Technology sucks! Hahaha :)

Sorry to bother!!

Thank you,

Ashleigh

Re: URGENT! MY DISC WONT WORK!!!

Posted: July 10th, 2013, 10:14 am
by Jaime Williams
Hi Ashleigh,

The best way to reach us by e-mail is through the info@qcmakeupacademy.com address. When you called you likely received our messaging service, which is why you were given a different address, I'm terribly sorry about that!

We will be sending a new DVD A out to you in the post and it should reach you in about 2 weeks. :)

Until then, feel free to work on the assignments that you are able to do!

Warm Wishes,

Jaime